Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at shirttech1@gmail.com. Return shipping is your responsibility.  Once we receive the item and everything looks good, we will gladly issue a refund. 

Please note that returns will need to be sent to the following address: 

Shirt Tech Custom Apparel

1720 Bradford Lane, Ste 104

Normal, IL  61761

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on custom products (such as special orders or personalized items), with the exception of damaged or faulty items).   Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you would prefer to exchange your item rather than return it for a refund, let us know and we will do our best to accommodate you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at shirttech1@gmail.com.

You can always contact us for any return question at shirttech1@gmail.com.